FREE UK SHIPPING ON ORDERS OVER £150

Terms and Conditions

These terms do not affect your statutory rights.

  • Currency is shown in pounds sterling (GBP).
  • If your item is out of stock, we will contact you when we receive your order with a revised delivery date and will be happy to amend your order if the new delivery date is unsuitable for you.
  • Payments made through our online shop are securely processed with paypal.
  • Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
  • Occasionally, things do get lost or damaged in the post. If your parcel arrives damaged or doesn’t show up, please let us know as soon as possible and we can send you a replacement. However, since we never knowingly ship damaged goods we may need your help to try and recover our costs from the courier wherever possible.
  • For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
  • Copyright in the design, images and photographs contained in the website is held by Waldorf Family Limited

 

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Sign up to our newsletter and keep up-to-date with all our news and gorgeous eco-friendly products… And, if you’d like to receive special birthday gifts and discount offers, don’t forget to fill in your meaningful birth month and year on our sign up form.